Privacy policy

Privacy Policy

Contactless provides innovative digital networking tools that allow users to share their professional contact details in a modern, efficient, and engaging manner. Users create and personalize individual digital profiles via the Contactless t.link web-based platform or the Contactless mobile applications. Each digital profile can be populated with personal or professional contact information, social profiles, and other custom web links, resulting in an online version of a business card that can be managed through these platforms. Contactless for Business offers a robust and intelligent web-based platform at business.contactless.com, allowing professional users to manage, maintain, and analyze data associated with Contactless digital business profiles. This Privacy Policy applies to all Contactless websites, mobile applications, webshops, platforms, and all features or services that link to it ("Contactless Services").

Topics Covered in This Privacy Policy:

-How We Collect Information About You - Information We Gain from Our Customers - Personal Information That We Share - Keeping Your Data Safe - Your Rights Toward Your Data - Data Retention - Cookies and Analytics - Privacy Policy for Children - Changes to this Privacy Policy - How to Contact Us

How We Collect Information About You - Contactless as Data Controller

When we collect personal data directly from you, we act as the Data Controller. Below is an overview of how, for what purposes, and what personal data we collect:

Webshop Orders

When you order items from one of our webshops, you provide us with personal data, including your email address, first name, last name, address, and payment details. We use this data only to process your order, deliver the items, and manage billing based on your chosen payment method. We use third-party tools during this process, which are further detailed in the "How We Share Information" section. Your data will not be used for any other purposes unless you request otherwise.

Contact Us

When you fill out the "Contact Us" form on any Contactless website, whether to inquire about our products or request a callback or offer, you provide personal data such as your email address, first name, and last name. We use this data solely to respond to your inquiries and provide updates regarding our products. Depending on the nature of your request, we may ask for additional details, such as your company name, to verify that you are a legitimate potential customer.

Sign up the newsletter

If you subscribe to our newsletter via the "Join the Club!" section, we will collect your email address. We use your email to send you our newsletter, updates about our products and services, and relevant news.

Direct Contact

When you contact our Customer Support team or make direct contact with us, we may collect and store your contact information (such as your name and email address) and details about your use of Contactless services to appropriately respond to your inquiries. We also store correspondence and related information.

Registration for Our Services

When creating an account on my.contactless.co or using our Contactless mobile applications, we collect and store personal data linked to your user account and digital business card. You can also use "Social Logins" like Facebook, Google, or Apple to provide us with information (such as your first name, last name, and email address) to simplify account creation and login. Once your account is created or activated, we store your personal data to provide the requested services and support. All collected data is used solely for these purposes.

Job Applications and HR

When you apply for a position at Contactless, we collect, process, and store your personal data (including your email address, name, surname, and information in your CV) during the selection process. This data is used only for potential employment purposes. After the selection process ends, we store your data for six months in case another suitable position becomes available. After this period, your data is erased from our systems. We also collect and store the personal data of our employees in compliance with legal obligations.

Information We Gain from Our Customers - Contactless as Data Processor

In line with our Data Processing Agreement, we process personal data obtained from our customers solely to provide the requested service and support. In these cases, we act as Data Processors, while our customers act as Data Controllers. Customers have lawfully collected the personal data, as outlined in our Terms of Service. For the purposes of providing requested services (including personal profiles on t.link and mobile applications, and business profiles on business.contactless.com), we store and process customers' personal data, such as names, surnames, phone numbers, and social media links. Additionally, some card activity statistics may be obtained, stored, and processed on the business.contactless.com platform. While using our digital business card, our customers collect third-party contact details, which are stored on our platforms. We have implemented appropriate consent processes to ensure all data is collected and used in compliance with data protection laws and regulations. Customers are fully liable for any use of personal data collected and shared using our services and are responsible for lawfully collecting and processing data using the measures implemented on our platforms and services.

How We Share Information

We may share personal data and information we collect or gain from our customers as described in previous sections of this Policy. Below is an overview of when and to whom we share personal data, and the measures we take to maintain privacy.

CONTACTLESS

CONTACTLESS is a company that process personal data, either collected directly or from customers, to provide mutual services. CONTACTLESS members are strategic and technology partners who apply the same rules, regulations, and measures toward information security, data protection, and privacy. Customer personal data processed by any group member is stored and processed in Amazon Web Services, Inc. cloud service with data hosting located in Frankfurt. As noted in the Data Processing Agreement, when one group member signs an agreement with a customer, other group members are considered sub-processors.

CRM Services Provided by HubSpot

HubSpot CRM is a system for managing customer relationships and storing data. The CRM custom connector provides access to CRM objects or groups of objects, represented as a map of property names to values. Contactless uses HubSpot CRM services to manage all customer requests and create a centralized place where all contacts and connections are available. Some personal information provided in our web and mobile applications and portals may also be stored in HubSpot. All HubSpot servers where Contactless data is stored are hosted in data centers in Europe.

Legal Requests and Safety

We may transfer and disclose information, including personal information, usage information, and your device identifier (including IP address), to third parties to comply with legal obligations, when we believe in good faith that the law requires it, at the request of governmental authorities conducting an investigation, to verify or enforce our Terms of Service or other applicable policies, to respond to an emergency, or to protect the rights, property, safety, or security of third parties, users of the Contactless services, or the public. We may also use device identifiers to identify users and may do so in cooperation with copyright owners, Internet service providers, wireless service providers, or law enforcement agencies, at our discretion. Such disclosures may occur without notice to you.

Change of Ownership or Contro

l Contactless reserves the right to disclose and transfer user information, including personal information, in connection with a corporate merger, consolidation, restructuring, the sale of certain stock and/or assets, or other corporate changes, including during any due diligence process.

Security of Your Data

We take precautions to protect your information. When you submit personal information via the website, your information is protected both online and offline. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. We only allow employees who need the information to perform a specific job (for example, billing or customer service) access to personally identifiable information. The computers/servers where we store personally identifiable information are kept in a secure environment.

Your Rights Toward Your Data

You have certain rights concerning the personal data we collect and process about you. These rights include: - The right to access your personal data - The right to rectify any incorrect or incomplete data - The right to erasure ("right to be forgotten") - The right to restrict processing - The right to object to processing - The right to data portability - The right to lodge a complaint with a supervisory authority To exercise your rights, please contact us at contactlesscardus@gmail.com.

Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or internal policy requirements. When personal data is no longer needed, we will securely delete or anonymize it.

Cookies and Analytics

We use cookies and similar tracking technologies to enhance your experience on our websites and mobile applications. These cookies help us understand user behavior, remember your preferences, and improve our services. You can control the use of cookies through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. If we make significant changes, we will notify you through our services or by other means, such as email, before the changes become effective. Please review the Privacy Policy periodically for the latest information on our privacy practices.

How to Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data processing practices, please contact us at: Email: contactlesscardus@gmail.com